Because IPLogic’s goal is to have customers satisfied and successful with our implemented solution and gain the maximum benefit from our offerings, we provide phone system training with every implementation. To ensure a successful implementation, IPLogic offers training for end users and a “Train the Trainer” for Administrators or Power Users.
Our Design and Training team has years of industry experience utilizing a client-tested standard curriculum that has been applied successfully in diverse environments. We offer industry standard training around each technical implementation as well as a Custom Curriculum based on client’s special requests. Each user is equipped with a unique “Custom Reference Guide” developed for their organization.
Administrators will learn everyday functions such as transferring calls, screening calls, changing greetings and setting up call forwarding. In addition, they will be introduced to the web based interface (if applicable), which contains functions like setting up new users on the system, scheduling auto attendants and changing end user privileges. The end users are given a working knowledge of their selected phone system including managing calls, voice mail messages and greetings through the handset.
We want you to have the freedom to manage your system on a day-to-day basis. This increases your flexibility, improves timeliness of changes and lowers your operating cost.
Phone administration training topics include:
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Design, record and schedule auto attendants
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Set-up new users on the system
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Make moves, adds changes for end users
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Configure end user privileges
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Set-up music / message on hold
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Control call flow for inbound calls (e.g. ring groups)
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Produce call log reports
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Configure web access (if applicable)
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Re-direct DID numbers
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Troubleshoot problems
On-Site End User Phone System Training
End user training takes place at the customer’s office so that users can acquaint themselves with their own system (e.g. see their name in the User listing.) This training session usually takes place the day before for pre-training and day of installation for post cut-over support in groups of up to ten people. Ideally, each session takes place in a conference room atmosphere or through a web-based training.
The goal of end user training is to give customers a working knowledge of their selected phone system. Emphasis is placed on how to manage calls, voice mail messages and greetings through the handset and through the web interface client (if applicable). Typically, end users become comfortable with the system within several days.