Backup & Recovery to the Cloud

Securing the data of your mobile workforce is a challenging but mission-critical requirement of every organization.  Leverage the cloud not only to access business applications and network resources, but also as a safe repository for the data that only exists on your mobile devices.  IPLogic offers a suite of solutions designed to meet your needs:

• Secure and automatic back-up for servers and desktops, including fully automated "set and forget" backups, reducing the expense, management overhead and reducing the errors associated with traditional backups
• Easy to use web-based management tools allow deleted or destroyed files to be restored immediately and securely
• Secure data protection uses compression and AES-256 bit encryption
• E-mail Archiving ensures sensitive data is retained and backed up consistently

Network Monitoring & Management

From implementation to ongoing support, IPLogic offers the right solutions to ensure success.  Our Day 2 Support provides support for a variety of data, unified communications, LAN/WAN, and wireless technologies, as well as providing 24 x 7 proactive monitoring of network devices and communication links. 

• We monitor common issues detected on your network, as well as managing the issues to resolution by providing remote technical support and onsite support
• In addition to up/down monitoring, IPLogic’s platform offers performance management of your environment in order to analyze performance trends on the network. Once pre-determined thresholds are exceeded, alerts are generated
• Our clients are provided weekly, monthly, and quarterly reports of the analysis performed on the networks and the specific trends discovered. The reports also include incident tracking of all tickets generated in the environment
• In addition, clients receive access to a 24 x 7 Technical Support Center for any device issues, and in the event the issue cannot be resolved remotely, our engineer are available for dispatch to your site
• IPLogic works in conjunction with our hardware and software partners and will interface with their TAC in order to administer parts replacement under your maintenance agreement

IPLogic’s Day 2 Support Offering is an extension of your IT Staff and gives you access to the highest level of technical expertise and best in class tools to monitor your network.

Carrier Solutions

The communications connectivity of your offices and datacenter are critical to your organization's mission.  IPLogic can ensure you're making the best use of your resources by leveraging our strategic partnerships with a range of providers in order to customize the best voice and data solutions.  Whether you have one or multiple locations, IPLogic has the capability to provide a solution that fits your needs.

• IPLogic is a full service telecommunications broker, with the ability to consult and offer the telephony and data services of all major Carriers and Regional CLEC’s
• We provide a complimentary evaluation of your current telephony setup, help locate invoicing discrepancies, look for ways to cut costs, and investigate alternatives such as increased bandwidth or more efficient methods of communicating between locations
• During implementation of a Carrier Solution, we will interface with the technical staff of the Carrier to manage your implementation and coordinate the necessary parties to ensure an organized and structured transition
• We also provide ongoing support of our Carrier Customers by managing the process of troubleshooting issues, and opening tickets with the carrier customer service

IPLogic manages the whole carrier process end to end to ensure our clients receive the best possible solution.

Engineering Support Services

IPExpert and Preferred Support Programs: IPLogic’s Onsite Support Offering

Current business trends make hiring additional staff difficult for short or long term needs.  IPLogic offers top-tier talent and skilled professionals in various technology areas including: Unified Communications, Security, Routing, Data Storage, Microsoft Server Infrastructure, WAN Optimization, Switching, and Virtualization.

We offer flexible support program terms:

• 6 month, 1 year, or Custom
• Monthly, Pre-Scheduled On-Site Support in 2, 4, or 8 hour shifts
• One Flat Rate for all Support Services provided
• Preferred Client Discount on Project Implementation

IPLogic offers a wide range of vendor breadth and depth including Cisco Advanced Routing and Switching, Unified Communications, Wireless LAN Specialization, NetApp Platinum Partner, VMWare Gold Partner, Microsoft Gold Partner, and Microsoft Infrastructure Specialization.

Benefits include:

• Allowing internal staff to remain focused on their tasks while IPLogic Engineers fill the gaps
• Access to top-tier talent
• Use IPLogic engineers to train/develop your team
• Leverage IPLogic’s Lifecycle Methodology for your IT Infrastructure

IPLogic’s Preferred Support Program is designed to assist clients with their technical, business and financial needs.  Whether a shortage of resources or appropriate skills that could impact internal system operation ,or the desire to ensure access to key resources for unplanned downtime, IPWatch Support Programs can help.

• Our Engineers hold an array of certifications including CCIE and CCNA
• The IPWatch Preferred Support Program offering provides on-demand access to IPLogic’s entire professional services organization. This allows your staff to obtain the level of support they need, when they need it